Shipping Policy

Welcome to Vortex Billet. By accessing and using our website, products, and services, you agree to comply with the following Terms of Service. Please read these terms carefully before making a purchase.

1. General Terms

✔ By using our website, you confirm that you are at least 18 years old or have legal parental consent. ✔ We reserve the right to modify or update these terms at any time without prior notice. ✔ Continued use of our website and services constitutes acceptance of the updated terms.

2. Orders & Payments

✔ All orders placed through our website are subject to availability and approval. ✔ Prices are listed in [currency] and may be subject to applicable taxes and shipping fees. ✔ Payments must be made in full at the time of purchase via accepted payment methods. ✔ We reserve the right to cancel or refuse any order for reasons including fraud suspicion, incorrect pricing, or inventory errors.

3. Shipping Policies

At Vortex Billet, we strive to provide a seamless shipping experience to our customers worldwide. Please review our shipping policies below:

Domestic Shipping

✔ We process and ship domestic orders within 1-3 business days from the time of purchase. ✔ Standard shipping times range between 3-7 business days, depending on the delivery location. ✔ Express shipping options are available at checkout for faster delivery. ✔ Customers will receive tracking information once the order has been shipped. ✔ We are not responsible for shipping delays caused by carriers, weather conditions, or unforeseen circumstances.

International Shipping

✔ We offer international shipping to select countries using reliable courier services. ✔ International orders may take 7-21 business days for delivery, depending on location and customs processing. ✔ Customers are responsible for any customs duties, import taxes, or additional fees imposed by their respective countries. ✔ Delays in customs clearance are beyond our control, and we recommend checking with local customs authorities for estimated clearance times. ✔ Tracking information will be provided for all international shipments.

Shipping Costs

✔ Shipping costs are calculated at checkout based on the delivery location, package weight, and selected shipping method. ✔ Free shipping promotions, if available, will be clearly indicated on our website. ✔ Expedited and express shipping options are available at an additional cost.

Lost, Stolen, or Damaged Shipments

✔ If your package is lost or stolen, please contact us immediately at support@vortexbillet.com. ✔ Vortex Billet is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. ✔ If your order arrives damaged, notify us within 48 hours of delivery with photos of the damaged item and packaging to initiate a claim. ✔ We will work with the shipping carrier to resolve the issue, but resolutions may vary depending on carrier policies.

Incorrect Shipping Address

✔ Customers are responsible for providing an accurate and complete shipping address. ✔ If an incorrect address is provided and the package is returned to us, customers may be required to pay additional shipping fees for reshipment. ✔ Orders shipped to an incorrect address due to customer error may not be eligible for replacement or refund.

For any questions regarding our shipping policies, please contact our support team at support@vortexbillet.com.

4. Returns & Refunds

✔ Our Returns & Refunds Policy applies to all orders and outlines the conditions for returning products. ✔ Custom or special-order billet parts are non-refundable. ✔ Refunds will be processed within 7-10 business days after the returned product is inspected.

5. Product Warranty

✔ Our products are designed and manufactured to high industry standards. ✔ We offer a limited warranty covering manufacturing defects but do not cover normal wear and tear, misuse, improper installation, or modifications. ✔ Warranty claims must be submitted with proof of purchase and clear documentation of the issue.

6. Liability & Disclaimer

✔ Vortex Billet is not responsible for any indirect, incidental, or consequential damages arising from the use of our products. ✔ It is the customer’s responsibility to ensure that products are installed correctly and used safely. ✔ Our liability is limited to the purchase price of the product.

7. Intellectual Property

✔ All content, images, and product designs on our website are owned by Vortex Billet and may not be copied, distributed, or used without permission. ✔ Unauthorized use of our intellectual property may result in legal action.

8. Governing Law

✔ These terms are governed by the laws of [your country/state], and any disputes shall be resolved in accordance with local jurisdiction.

9. Contact Information

If you have any questions regarding our Terms of Service or Shipping Policies, please contact us: 📧 Email: support@vortexbillet.com
📞 Phone: +[Your Contact Number]
📍 Address: [Your Business Location]

By continuing to use our website and purchasing our products, you acknowledge that you have read and agreed to these Terms of Service.

Thank you for choosing Vortex Billet – where quality meets precision!